Patient Experience of Care is measured by the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. HCAHPS is a standardized survey instrument and data collection methodology for measuring and publicly reporting patients’ perspectives of hospital care. The survey measures results of patient interaction with doctors, nurses, and hospital staff; cleanliness of the organization; pain control; communication about medicines; and discharge information.
The graphs on the following pages illustrate responses to some of the HCAHPS questions:
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Patient Experience of Care is measured by the 